Q: What if I want an at home wash more than once a month?
A. When you register for the program simply let us know and we will schedule you for an at home wash every two weeks. The cost would be the same for each additional wash.
Q: How does scheduling work?
A: We wash based on days of the week NOT a day of the month. You chose your day of the week. We will wash your car on that day every month. I.e. The first Saturday of the month allowing you to plan your schedule better.
Q: How will the onsite Waterless Technician know I am a member to get my discount?
A: Each person is assigned a membership card that is attached to your cars license plate. Show the technician your card to get your discount.
Q: What if my Membership Card is not in the car at the time of my onsite service? Can I still receive my discounts?
A: Not to worry we can look you up in our system.
Q: What if weather prevents the technician from doing the wash?
A: In the rare instance that FW is unable to perform the wash, you will be refunded the $33 delivery fee and an option to redeem your wash at any site.
Q: What if my wash day falls on a holiday?
A: We will plan ahead and adjust the schedule ahead of time.
Q: What if my car is not home or I am not available on my wash day?
A: We have a two week notice policy. If you know at least two weeks ahead of time we will refund you $33 delivery fee and you can redeem a free wash at any onsite location. Less than two week notice you will be charged full price and still can redeem a free wash.
Q: What if I want to tip my technician?
A: Tips are optional. Our employees are paid W2. With our billing system we have no way to directly tip them so if you would like to tip, it can done in cash or a direct payment to them (such as Venmo).